| Customer Service Helps Casinos Outshine the Competition |
Casinos compete with other entertainment venues and must provide a superior experience to attract customers. Outstanding service contributes to that experience.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://CasinoCustomerService.com.
Service Tip:
“Casinos that understand they need to improve their customer service will be more successful in reaching that goal if they have a better understanding of their customers and other competitors in the entertainment industry. Casinos need to understand that they cannot just talk about being in the entertainment business. They must provide a high-level experience to each and every customer that comes through their door. And that level of service must be better than the experience customers can get at any other entertainment choice.”
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”
Contact:
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420
Source: PR Web
Saturday, 30 April 2005
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