| Outstanding Casino Customer Service Requires Team Effort |
Outstanding Casino Customer Service Requires Team Effort
Great casino customer service only happens when the property’s employees work as a team.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://CasinoCustomerService.com.
Service Tip:
“One employee or a few employees cannot provide a great gaming experience because it’s a team effort. Every employee must pursue the goal of stellar customer service every day. If one employee fails to pull their weight, that’s the employee who is remembered the most by the customer, the one the customer tells all their friends about. This may not be fair, but it’s a fact. Everyone must make a positive contribution to the cause.”
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”
Contact:
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420
Source: PR Web
Friday, 20 May 2005
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