| Make Casino Customer’s Experience A Memorable One |
Casino customers can walk out the door with the memory of a wonderful gaming experience if the staff provides stellar service.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://CasinoCustomerService.com.
Service Tip:
“It’s difficult for people to lose money and have nothing to show for it but there is a way to turn this into a positive experience for casino customers. They can take something home: the memory of that casino’s great service. Fail to deliver that kind of service and customers will tell lots of people about it. Service will be a key factor for both customers and casinos’ competitors. Competing for a guest’s business is no longer about bigger casinos and resorts.”
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”
Contact:
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420
Source: PR Web
Wednesday, 25 May 2005
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