| Service Tip: Casino Customers Want Exceptional Experience |
Service Tip: Casino Customers Want Exceptional Experience.
Why do guests go to casinos? They go there to have an exceptional experience and quality customer service helps provide that experience.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://CasinoCustomerService.com.
Service Tip:
“Customers come to your property to have an exceptional experience. Not just good, not just fair, not just OK. They want to be wowed. Remember that they sometimes lose money. That makes it even more difficult for you to make sure something exceptional happens for them. You have to work a little harder.”
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”
Contact:
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420
Source: PR Web
Thursday, 16 June 2005
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