| Give Casino Customers What They Expect - Entertainment |
Casinos need to understand that they are more than just a part of the gaming establishment. They are also part of the entertainment industry.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://CasinoCustomerService.com.
Service Tip:
“You’re in the entertainment business; therefore, people come to your property to be entertained. You as an employee are part of the entertainment, as are the tables, the restaurant, the hotel and the lounge act. It really is easy to smile, be part of the show and entertain your customers. You’re not just there to deliver drinks or to say keno. You’re there as part of the entertainment. Help your guests have a great experience. Be an entertainer.”
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.casinocustomerservice.com
480-991-6420
Source: PR Web
Friday, 8 July 2005
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